Joy Creator (Guest Services)
Paid Training
Boy-oh-Boy do we have a job for you! At NBC (Nothing Bundt Cakes) we sell, not only cakes, but JOY. Think about a time someone gave you a magnificent piece of cake to celebrate your awesomeness. That feeling, the one you felt when you got your cake, that’s what we are selling. You could say, it’s Love.
This same love goes into everything we do at NBC. From the front of the bakery to the back. We believe the reason our cake is so good is that it’s made and sold with love. Our cake is top notch and our guests expect to get the same quality cake and experience every time they come to the store. We believe that true hospitality is where all are welcome, and no one is a stranger. Each thoughtful detail of the experience, from the heartfelt welcome at the door to remembering the guest’s favorite flavor has been naturally embraced at NBC. These are some of the ways we ensure a memorable experience for our guests, so they come back, again and again. That’s where you come in!
Position Summary
We are looking for a Guest Service Representative, also known as, “Seller of Joy” & “Cake Ambassador”! We are looking for a very special kind of person to become a part of our bakery family. We know that qualities like sincerity, warmth, hard work, and a little humor will take you far at NBC. The position of the Guest Services Representative (GSR) is to create a warm and welcoming environment in which to serve the NBC guests both in person and by telephone. The GSR wears several different hats which includes decorating cakes, prepping materials for future orders, crafting, light cleaning and organizing orders/materials.
**Looking to hire Full-time associate**
Requirements Ability to Live Our Values - "Ohana" (Hawaiian for family), Deliver Excellence, Servant's Heart, Spirit of a Champion & Making Genuine Connections
Genuine care for others’ needs
Past retail, restaurant and/or bakery experience preferred
Possess a strong sense of teamwork
Attention to detail is a must
Ability to follow instructions
Has integrity and takes initiative
Works well under pressure
Outgoing and friendly personality
Multi-tasking ability
Strong sales ability
Strong sense of urgency
Ability to work off-site events and assist with marketing
Valid Wisconsin Driver’s License Responsibilities Abide by all NBC bakery policies and procedures
Assist other departments when necessary
Introduce walk-in guests to the bakery and our products (tasting our products is a MUST)
Suggest creative solutions to guests with walk-in orders
Suggest the purchase of add-ons and retail to make the product a complete experience
Assist phone-in guests with their orders
Give cake presentations while performing quality control tests
Operate and balance the POS (Point of Sale system) with accuracy and efficiency
Have current and complete knowledge of prices, products and promotions
Keep retail & work areas clean, swept and neatly merchandised throughout the day
Ability to support crafting department
Track inventory
Operate NBC vehicles where required
Job Types: Full-time
Schedule: Must be able to work Evenings and weekends - Close at 7:00pm weekdays and only open 5 hours on Sundays
Benefits: Paid Training
Pay: $15.00 - $17.00 per hour
Our Culture at NBC is about being:Detail-oriented – We love to get thing’s right the first time
Outcome-oriented – We thrive on our guest receiving the same awesome experience time and time again
People-oriented – Our team and our guests are the number one priority for our business
Team-oriented – We love the feeling of comradery, and we have fun while building it
