Pet Groomer - Pet Supplies Plus Oconomowoc WI

A Groomer contributes to Pet Supplies Plus' vision of America's Favorite Neighborhood Pet Store by grooming pets and providing other services such as bathing/brushing, ear and teeth cleaning, or nail trims. This role works closely with the grooming team to develop new relationships in the community. Ideal candidates are excited about our pets and our customers ("neighbors") and go the extra mile to ensure they are delighted with services when leaving our groom rooms. In conjunction with the pet center team, groomers will be responsible for providing neighborly, petcentric, trustworthy, and knowledgeable service.

Groomer key responsibilities include:

• Entry-level candidates must have an interest in working with and handling pets for several hours at a time and completing Grooming Academy Training to become a groomer.
• Successful completion of Safety, Bather/Brusher and Grooming Academy training certification
• Have experience in retail or other service industry where they’ve provided top notch service
• Delighting neighbors and pets with grooming services, like brushing, bathing, and conditioning
• Groom and style pets per owners’ instruction and/or according to breed standards
• Ensure the wellness and safety of furry patrons at all times
• Develop long-term relationships with pet parents by understanding their needs and recommending products and services that will keep their pet healthy and happy
• Community outreach to attract new neighbors into our store
• Perform routine cleaning to keep the grooming environment fun and inviting and assist the pet center team with tasks and neighbor engagement in downtime.
• Excellent communication skills with the ability to ask probing questions to ensure clarity around pet needs and neighbor preferences.
• Ability to quickly build neighbor and pet relationships.
• Ability to increase and maintain long-term client business.
• Passion for pets and an understanding of what pets mean to their owners.

Required Knowledge, Skills and Abilities:

• Experienced candidates must be skilled in bathing/brushing and scissoring with multiple dog breeds.
• Ability to balance quality and quantity of grooms.
• Ability to work with and manage small, medium and large dogs and work around fur and dander.
• Ability to move or lift merchandise, equipment or pets weighing up to 50 pounds
• Be able to stand, bend or stoop for extended periods of time
• Candidates must be flexible in working evenings, weekends and holidays.
• All candidates must pass a background and validated selection test, and be 18 years or older.
• Candidates must have reliable transportation to work, including ability to travel to other locations within the market for training, etc., as needed.