Warranty Specialist

Join Our Team as a Warranty Specialist

Engine Power is looking for a Warranty Specialist to join our team and play an important role in supporting our dealers, OEM customers, internal teams, and engine manufacturers.
In this role, you will be responsible for processing and tracking warranty claims, coordinating warranty parts and returns, managing engine registrations, and helping resolve service-related questions and concerns. You’ll work with a variety of teams and business partners to ensure warranty claims and service issues are handled accurately, efficiently, and with effective follow-through.
This is a great opportunity for someone who combines technical knowledge, mechanical aptitude, problem-solving skills, and strong communication with the ability to stay organized and manage multiple priorities.

What You’ll Do

• Process warranty claims from dealers, OEMs, and internal stakeholders with engine and associated component manufacturers
• Track and manage warranty parts and return processes
• Manage engine registration processes and procedures
• Assist dealers and OEMs with warranty-related questions and concerns
• Enter Service Work Orders (SWO), Customer Parts Orders, and RMA requests as needed
• Manage assigned Customer Service Tickets
• Initiate and process Dealer Claim service tickets to track claims through manufacturer adjudication and reimbursement
• Follow up on assigned service tickets to ensure timely and effective resolution
• Participate in Product Milestone meetings and development activities, including Post Assembly, Post Validation, and Service Technical and Maintenance information development
• Participate in Improvement Opportunity Projects and Quality/Continuous Improvement efforts
• Assist with the design and engineering of Engine Power products to help resolve chronic field issues and support related documentation
• Assist with incoming product inspections as needed

What We’re Looking For

• High School diploma required; technical or college experience preferred
• 3 years of internal combustion application experience
• 5 years of technical service experience preferred
• 3 years of electronically controlled engine experience preferred
• Strong mechanical aptitude
• Ability to troubleshoot and solve problems effectively
• Ability to communicate effectively by phone, in person, in writing
• Ability to read and understand complex business documents, including contracts, product drawings, and government regulations
• Ability to become proficient in the use of diagnostic tools
• Ability to work independently with limited supervision
• Ability to effectively plan for both short- and long-term requirements
• Strong follow-through and ability to develop and implement action plans
• Ability to work effectively as part of a team
• Ability to participate in and facilitate meetings
• Ability to complete ongoing education and training offered by our business partners
• Proficiency with a personal computer and related components

Why This Role Matters

The Warranty Specialist helps ensure that warranty claims and service issues are handled from start to finish. This position works across departments and with external business partners to identify solutions, resolve issues, support customers, and ensure appropriate warranty reimbursement.

Additional Information

• Full-time position
• Regular attendance at Engine Power is required during established working hours
• Travel may be required as needed
• Business casual attire
• All standard paid holidays apply in accordance with the employee handbook

Our Values

Integrity | Accountability | Proactivity | Positivity | Professionalism
If you enjoy solving problems, working with technical products, and helping customers and business partners find effective solutions, we’d like to hear from you!