Membership & Marketing Coordinator

Position Summary

The Oconomowoc Area Chamber of Commerce is seeking a dynamic, organized, and relationship-focused Membership & Marketing Coordinator to support our mission of fostering business growth and strengthening our community.

This position serves as a primary point of contact for Chamber members and is responsible for member benefit fulfillment, member engagement, marketing communications, event coordination, and digital content management. The ideal candidate is an excellent communicator who enjoys building relationships, creating engaging content, planning events, and working collaboratively with a team to deliver exceptional value to Chamber members.

Key Responsibilities

Member Engagement & Benefit Fulfillment

• Serve as a primary resource for new and existing Chamber members.
• Coordinate new member onboarding and ensure members are aware of and utilizing Chamber benefits.
• Fulfill member benefits and opportunities, including directory listings, promotional opportunities, sponsorship recognition, and event participation.
• Maintain regular communication with members to increase engagement and satisfaction.
• Support membership retention efforts by building strong relationships and responding to member needs.
• Maintain accurate member records within the Chamber database.

Marketing & Communications

• Manage the Chamber's social media platforms, including content development, scheduling, and engagement.
• Create compelling content that promotes Chamber programs, events, members, and community initiatives.
• Develop and distribute email communications, newsletters, and member updates.
• Coordinate the production of the Chamber's regular newsletter.
• Ensure consistent branding and messaging across all marketing channels.
• Capture and share member success stories and Chamber impact throughout the community.

Website & Digital Presence

• Manage and update Chamber website content.
• Maintain event information, member listings, and community resources on the website.
• Monitor website content for accuracy and relevance.
• Identify opportunities to improve digital member engagement and communication.

Events & Programs

• Plan and execute Chamber networking events, business education programs, ribbon cuttings, and member engagement activities.
• Coordinate event logistics including registration, promotion, communications, and vendor relationships.
• Support sponsorship fulfillment and event follow-up activities.
• Attend Chamber events and represent the organization professionally.

Administrative Support

• Assist with general office operations and member inquiries.
• Answer phones and provide exceptional customer service.
• Support Chamber initiatives and special projects as needed.
• Collaborate with Chamber staff to achieve organizational goals and deliver a positive member experience.

Qualifications

• Bachelor's degree or equivalent experience in marketing, communications, business, public relations, or a related field preferred.
• Experience in marketing, communications, customer service, event planning, membership organizations, or nonprofit organizations preferred.
• Strong written and verbal communication skills.
• Experience managing social media platforms and creating digital content.
• Ability to write professional newsletters, emails, and promotional materials.
• Experience with website management and content updates.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency with Microsoft Office and marketing/design platforms such as Canva.
• Ability to work independently while contributing effectively as part of a team.

Desired Characteristics

• Outstanding interpersonal and relationship-building skills.
• Positive, professional, and customer-focused attitude.
• Strong communicator who enjoys connecting with business leaders and community members.
• Creative thinker with an eye for effective marketing and storytelling.
• Reliable, adaptable, and highly organized.
• Team player who thrives in a collaborative environment.
• Passion for supporting local businesses and community growth.