Customer Service Representative
Light on experience but eager to learn – we’ll train you!
Looking to build a career – we have growth opportunities!
About Us…
Diversified Benefit Services, Inc. (DBS), is an innovative, industry leading third party benefits administrator dedicated to delivering a high level of unequalled personal customer-focused service through a team of dedicated professionals utilizing state of the art software and systems.
About You…
- A proactive thinker and problem-solver who finds value in helping others.
- Being detail-oriented is one of your strengths and you have a keen eye for auditing. Maintaining a high level of accuracy in your work is something you genuinely care about.
- You have excellent communication skills, enjoy assisting people on the phone, and appreciate continuous feedback.
- You’re great on the computer and have no problem learning software programs and entering information accurately.
- You seek an opportunity to learn and develop in a challenging, rewarding and professional work environment.
- You love collaborating across teams and are personable, helpful, and focused.
- Develop a strong working knowledge of tax advantaged benefit plans such as Flexible Spending Accounts, (FSA’s), Health Reimbursement Arrangements (HRA’s), and Health Savings Accounts (HSA’s).
- Assist plan participants (employees of our clients) on the phone with questions regarding their benefits and online accounts.
- Review claims documentation to determine eligibility for payment.
- Excellent starting position for those looking to advance to Specialist role.
